Can be a great place to work if ... - Aircraft Cleaning Agent Swissport Employee Review

2.0
19 May 2025
Recommend
CEO approval
Business outlook

Pros

The work is easy, as soon as you know what you're doing on the different aircrafts, you fly through the work. So long as you have a sense of humour, you will pretty much get on with everyone in the workplace. You will always be offered help if you ask for it.

Cons

It has been run poorly, the ACS manager doesn't actually want to do the job right and when you want to ask an important question they can only answer, they say they're too busy and to come back laer, and when you do, they're still busy. The controllers (Supervisors) on shift can be cruel, and shout at you for no reason. Nobody is perfect at their job, however, if you miss a small bit of rubbish in an aircrafts pockets, you aren't capable of doing your job correctly and then get picked on the rest of the day/week if they're being generous with their time to you. Note: I have a friend that told a colleague to stop stomping around and barging past people when taking a bag of dressed pillows out to a plane for one of the aircrafts, and she got pulled into the office for bullying. All she had said to the girl was to use her manners and say excuse me so everyone can hear, and she burst into tears and my friend got picked on the rest of the week for it on a certain shift. She never even got to explain her side properly (she did have a strained back from a previous shift and so told the girl off for smacking the bag of pillow into her back) and the controller that shouted at her said if she wasn't fit to work then she should 'F' off home, and would help send her on her way. When we don't get paid full pay for being off sick.

Explore other reviews about Swissport

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

1.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

There is a sense of family culture at the airside level, and that was one of the few genuinely positive parts of the experience.

Cons

Unfortunately, the overall environment was overshadowed by micromanagement and a culture where communication often felt dishonest. There were situations where it seemed like management claimed conversations or warnings had happened when they had not, only to move quickly to write employees up. The lack of consistency and trust made the workplace frustrating and difficult to navigate. There also seemed to be high turnover, along with very little clear direction or path for growth. On top of that, some business practices came across as focused on avoiding providing proper benefits, which left a negative impression.

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