Needs a real product strategy - Anonymous employee Syncari Employee Review
2.0
13 Oct 2023
Anonymous employee
Former employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
Incredibly cool vision and the platform has super unique tech.
Cons
Too much capability, too little clarity about the product roadmap and who it's for. Little alignment about getting solution to biggest problem of time to value and usability.
Syncari Response
2y
Thank you for your valuable feedback. We're actively addressing the need for clearer communication about our product roadmap and audience. Your suggestion to hire a head of product, we thank you for your insight. We understand the pivotal role product leadership plays in our growth and development and are carefully considering our options to strengthen our team. We are committed to fostering an open and collaborative work environment where all voices are valued. Thank you once again for your input and dedication to our company.
syncari offers a cool product and solves a lot of problems for organizations
Cons
Customers do not understand the product complexities and require a lot of handholding to build new use cases. The company is very siloed for having fewer than 30 employees. Rarely did ELT ask how employees were doing with a personalized 1:1 check-in and what trends they noticed with customers - it seemed like they only spoke to management (unless you were in a Slack channel and they decided to chime in). It was clear that most management was overwhelmed due to the tumultuous times of 2023.
1
Syncari Response
2y
Thank you for your feedback. We are glad to hear that you recognize the positive impact and value of our product. At Syncari, we are dedicated to fostering a collaborative environment and ensuring the success of our team and our customers.
We are always looking for ways to enhance our team dynamics and ensure that every member feels valued and supported. Your insights are important to us as they contribute to our ongoing efforts to improve and evolve.
If you have more thoughts or suggestions, we encourage you to reach out directly. We value open communication and are here to listen and engage.
Thank you for being a part of the Syncari team.