Pros
Great Benefits, including health insurance. Co-workers are nice (remote setting). An inflation bonus for 2025 in the middle of the year and a Christmas bonus. Also, get PTO and UPTO and Vacation Time.
Cons
Computer systems are terrible for doing your job! The system freezes and lags between calls. Back-to-back calls, hiring freeze. Unrealistic metrics and goals to meet. Too many procedures to learn and know to help customers. You are doing like 4 - 5 people's jobs being a front-line agent. Also, the customers are unhinged, and you cannot hang up on them right away after they curse you out. You have to give them two warnings. Be ready to be stressed and mentally drained. Also, only offering two-minute breaks between calls when busy is laughable. That is not enough time for a breather between back-to-back calls.