Pros
Weekly Pay Pay Rate Overtime Work from home Schedule Some managers are nice, mine was not.
Cons
The company is not as organized as they think they are. You are Surveillance on everything, you must be accounted for on the minute. Micromanaged, which is crazy making. A very dated system, makes it harder for CSRs to do their jobs efficiently. The system is not user friendly. No real support from leadership for new employees. Any questions, you are constantly directed to find answers on your own in their own version of google docs called genius, a dated and very broad, not quite as helpful (as they make it seem) doc. Coaching sessions were just a negative bashing session, no matter how great you thought you were doing, they will find something to "coach" you on. Customers are allowed to berate and be condescending to the CSRs. Unless they use colorful language, you must service them. You are expected to work every single holiday unless you request it off...and you only do that if there are hours available on the calendar. if you are new good luck trying to get those holidays off. They will wipe out the calendar, making it difficult for you to take time off. They use words like "Family", it felt very cult like. Some of the leadership are nice-nasty.