1.0
10 Mar 2026
Anonymous employee
Former employee, more than 3 years
London, ON
Recommend
CEO approval
Business outlook
Pros
Big company, Friendly trainers. Pay
Cons
85-100 call per day. Strict management. 40% of your scorecard is Customer satisfaction survey , 8 out of 10 and lower is a FAIL. You are pushed to get 9 and 10 only and bag clients to leave the feedback on EVERY call , even if you transfer. 30% of your scorecard is SALES. You have to sign the customer up for another bank product! Lots of word to word scripts to read otherwise- compliance FAIL. 30% - call metrics. No ACW ( after call work )allowed , so you get back to back call with no ability to breathe.