High call volume - Contact Centre Representative TD Employee Review

3.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and only 1 day in office in a month

Cons

High call volume, expected to take 65+ calls in one shift Continuous monitoring Weird customers

Explore other reviews about TD

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

4.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, Compensation, Peers, Communication, Parental Leave, Celebrations

Cons

Micromanaging, Lack of training, Lack of advancement, Lack of communication with SLT, Job Security

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