Credit Specialist - Customer Service Representative TD Employee Review

1.0
10 June 2016
Recommend
CEO approval
Business outlook

Pros

I begun working at TD at 18 so in the beginning the salary was a major thing for me because I was making 1100$ bi weekly

Cons

In the beginning it was good, people were so warm & sweet. It suddenly turned into a nightmare when I had to deal with personal issues. I have been told several times that " I have to keep personal out of business ". Impossible to find trade for a shift. In the first year, impossible to have a stable shift they change your schedule daily (part timers)! Full timers is weekly unless you have a preferred shift which is impossible to get. Unless you want those 2pm to 10 or 4to midnight. It's a nightmare. You can't have a life. Most of my coworkers quit within the first 6 months. I didn't get it at first ( young & naive) recently 3 coworkers left within the same month! I'll be the 4th one for sure. They put a lot of pressure on sales although impossible to meet because most already have their stupid Aeroplan cards and others are trying to get out of debt. It's not management it's micro-management. Calls are back to back and you are judged on your efficiency which means stick in front of your computer. The WORST job ever. Everyone goes on disability once or twice a year. They almost want you to trick the customers into taking their stupid card. " wouldn't you like to travel free?" Ha!

Explore other reviews about TD

5.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great hours, culture, growth, opprunity

Cons

No cons other than older systems

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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