Bad Tasting Experience; Even Worse Operation - Customer Service Representative TD Employee Review

1.0
25 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Decent amount of Paid Time Off (when actually granted); Occasional generous rewards from upper management for meeting sales goals (1 or 2 per year).

Cons

Unnecessary verification of family situation and allocation of benefits; All requests for promotion were either rebuffed or ignored, always with some excuse (eg: "you only made 99% of your sales goal last quarter, that's not high enough for promotion"); Daily branch operations were improvised and lacking structure; Punished with extra job tasks for using PTO; Legitimate complaints & escalations were made to HR, only to be forgotten later on; Bad management causes unstable relationships between branch employees, and never any resolutions from HR; Constantly understaffed, with constant employee call-outs for dishonest reasons; Employees abusing overtime, never getting caught nor punished; Often unfair treatment of good employees, while evidently rewarding the bad ones; Scheduling and days off were always incompetently arranged by management; PTO was never granted as per the wishes of the employee, due to poorly-made excuses by management; Management was consistently absent from the branch, yet increasingly demanding of sales & customer service goals; Training of various tasks was mediocre or non-existent; Estimated start time of menial job tasks became expedited without warning; Inconsistent scheduling of activities (Holiday-related, etc. events were always cancelled, deferred or postponed); Longer working hours than any other bank. The list goes on and on…

Explore other reviews about TD

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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