CSR I - Customer Service Representative I TD Employee Review

3.0
12 Dec 2018
Recommend
CEO approval
Business outlook

Pros

It is a good starting point to get into banking. Great resume builder before you move onto a bigger bank

Cons

Lots of politics involved when you want to get promoted or transfer to another branch for a promotion. Pays much lower than chase and Bank of America. Expect no more than 10% raise from your current salary when getting a promotion. The turnover is very high and for good reason. Pay is extremely low. They call the personal bankers “customer service reps” so as not to pay them more. Sounds more like a call center rep than a banker with that title. As well, there is a lot of jealousy and misconception between tellers and bankers as TD embraces an open space. No offices or cubicles for the bankers and only loud music as “privacy” when discussing sensitive clientele information.

Explore other reviews about TD

5.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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