Good way to get into the financial industry - don't stay too long though - Customer Service Representative TD Employee Review

3.0
26 Sept 2013
Recommend
CEO approval
Business outlook

Pros

Great place to start a banking career, they'll hire newbies especially if you have sales experience or are outgoing. Paid time off seems very reasonable although it includes all time rolled into one (they don't separate sick time, holiday time, etc). Benefits are fairly good but price creeps up each year. Great match program on the 401k. Obtainable mini promotions (asst head teller, senior csr, etc). You can leverage this to a new bank after a short while.

Cons

In the retail area the pay is definitely below industry average, lots of sales pressure and they are quick to hire from outside the company rather than within, the best way to get promoted is to leave your department and transfer to a new one to climb the pay scale, but that doesn't seem practical. You wind up having tellers and CSRs that are 19 and know more than the new incoming manager or asst manager. I don't understand that! And no pension for new employees.

Explore other reviews about TD

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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