Job from hell - Customer Services Representative TD Employee Review

1.0
31 July 2015
Recommend
CEO approval
Business outlook

Pros

It's a job and we get benefits!

Cons

-Can't use you cellphone on bank premises because they are scared we will steal information great confidence in your employees! But guess what a manager and security guard can use there phone. - rules vary from store to store like cellphone policy - no one knows anything and there excuse is Td bank is new so we are learning as we go who opens a business and doesn't know -only care about customer you can be getting cursed at spoken down to and they don't even close that customers account which they should because customer don't respect employees and know they will get there way because of that and management does not have your back. -compensation sucks compared to other banks and trust me I worked at another bank. - hours are pretty horrible especially holiday which you will be working even if only one customer comes in - to many supervisor and still no one knows what's going on -harass you to sell things to customer they do not need or want

Explore other reviews about TD

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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