Treat CSR terrible - Easyline Telephone Banking Specialist TD Employee Review

2.0
8 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Great benefits and that’s really it.

Cons

They treat the contact center employees good in training than after you hit the floor it’s a different story. You get told not to call out but you have a lot of sick time to use before the year is up you can only carry over 40 hours. They customers are always rude and their surveys if they are bad you it affects your metrics badly.

Explore other reviews about TD

5.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture. Everyone is super helpful and get great production level experience

Cons

I have not experienced any cons

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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