Company does not give you the resources to actually help customers - Customer Service Representative TD Employee Review

3.0
19 Mar 2024
Recommend
CEO approval
Business outlook

Pros

The people that I actually interacted with within the company were very nice. Managers as well as coworkers. The company was terrific about providing necessary equipment to work remotely. The salary was great and lots of excellent benefits. Lots of room for overtime.

Cons

The company does not give you the tools you need to help customers. For example, there is basically no way to send documents electronically. I would say. 98% of things that customers needed such as a copy of a title or send us a bill of sale: it had to be done by fax or mail. This is 2024… Customers would get furious and rightfully so. It was very frustrating to want to help customers, but not have the tools to do so.

Explore other reviews about TD

5.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

See reviews by: Helpful|Rating|Date|All