Not A Good Long Term Job - Customer Service Representative TD Employee Review

2.0
3 May 2024
Recommend
CEO approval
Business outlook

Pros

Ability to work remotely (In office 1 day/month)

Cons

It's a call center environment with constant calls coming, getting little no time in between them. A quota they have is less than half a minute of time between each call. The job is advertised as customer service, but it is sales strictly. The quotas (which they like to call advice) are metrics they use in your performance review. The survey they grade your performance on has to be mentioned each and every call. It is made to make you fail. They do not want no scores less than 8 out of 10. Anything lower than an is a seen as a 0. and the survey doesn't mentioned you it only mentions the company making it harder for customers to grade your performance only. Overall a company that wants to milk you for everything you have for the 8 hours you are there. They penalize you through "coaching" for clocking out 1 minute early, but do not care how long you work after your shift is done. Little to no opportunity for upward movement within the company, only lateral moves.

Explore other reviews about TD

5.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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