Things have gone down the tubes since merging with Commerce - Customer Service Representative/Teller TD Employee Review

3.0
29 Mar 2011
Recommend
CEO approval
Business outlook

Pros

Good commute fun work environment in the branches lots of great customers active in the community company likes to hire from within some growth opportunities

Cons

The starting pay for tellers is terrible. I imagine once the economy picks up many will leave for better companies with much better pay. Even when the branches are full staffed there are not enough people to cover all the hours that the bank is open. The company does not like to hire mothers as they do not like anyone who needs a 'set schedule'. I have seen part time employees work well over 40 hours a week on a regular basis. Good for the bank but not for the employee who does not receive full time benefits. The bank will hire you at 20-25 hours but expect you to work around the clock for them, they have a hard time understanding that most folks who want a part time job have a reason for wanting to only work part time. The health insurance is TERRIBLE and that is an understatement. How do they expect to pay people $10 an hour and provide them with horrible health insurance that requires you to pay percentages of procedures, deductibles, co-pays etc...every time I go to the doctors I receive a bill for $100.00 for this and $75 for that...it is hard to even keep up with. Not allowed to sit down behind the teller line Not allowed to have coffee or water behind the teller line UGLY branches...they decor is horrific. There is nothing classic about any of the new stuff they have brought in.

Explore other reviews about TD

5.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture. Everyone is super helpful and get great production level experience

Cons

I have not experienced any cons

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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