- Great benefits
- Great PTO/Sick time
- Promote from within
- Rigorous training schedule
- Great on the job resources
- Ability to work autonomously
- Competent supervisors
- Work from home
- A fun job for people who love educating others on how things work and assisting them with technical issues
Cons
- Starting pay may be a little low for some people
- Miscommunications about what departments handle what issues
- Call center with varying amounts of calls per day (not necessarily a con)
- Metrics for calls may be stressful for some
Great culture, work from home, healthcare, good pay and hours.
Cons
You are paid an hourly wage but only for hours worked, you may not be given as much work as you wish and be available for more time than actually worked.