DO NOT - Ticket Agent TFL Employee Review

1.0
15 May 2023
Recommend
CEO approval
Business outlook

Pros

none. They are dishonest, they refuse to take responsibility for their own mistake and find the first person to blame when it was them who made the mistake, management does nothing but back each other up when they make the mistake then blame anyone or everyone else. Bull in a china closet is the best way I can describe the management team, if you love micromanagement then go ahead and take this job, otherwise don't waste your skills or your time because if you have a career in mind or want to be treated decently you will not get it here. I highly advise anyone to keep moving.

Cons

everything. Nothing good comes from here.

Explore other reviews about TFL

5.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers made the job engaging and fun, Immediate manager and unit director advocated for me during tougher business months, offering transparency and guidance. Dress-code is relaxed. Free breakfast/lunch/coffee. Also get free ticket stipend towards concerts & sporting events. Hybrid work schedule

Cons

Some teams require working alternating weekends, which didn't fit my personal needs long-term. Hard to plan personal events/appointments sometimes to coordinate with work schedule

2.0
5 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Met some really great coworkers who were supportive, kind and hardworking -The managers I worked with truly wanted the best for me and were supportive of my career growth -I created strong peer-level relationships despite being in a difficult environment. We often talked about the tough environment we were working in

Cons

-Chronic overwork with little recognition or appreciation -My role consisted largely of grunt work with limited opportunities for growth -Leadership appeared unclear on the overall direction and long-term strategy of the company. This was a huge red flag for me. -Decisions made by the head of the company often felt reactive and emotional rather than thoughtful or performance-based -During the first round of major layoffs I experienced, the only HR representative was let go and replaced with a third-party vendor that felt disconnected and out of touch with employees -A strong culture of fear existed throughout my time with the organization -Employees were fired unpredictably, creating constant anxiety and instability -Often after a surprising fire, many people would leave on their own accord, no doubt in reaction to the firing(s) -Strict in-office requirements were enforced unevenly. Higher-level employees were granted flexibility while others' presence in the office were closely monitored

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