Not very good environment - Service Representative TIAA Employee Review

I worked at T/C for almost 5 years. I left early 2008. It was the best decision that I ever made! Management is terrible and dishonest. The managers choose their employees and play favorites. The whole working environment is very threatening. For the last couple of years, there was the threat of being laid off for any reason, for the simple fact that bad business decisions were made, and cost the company. So what do they do? Make the "small people" pay the price by hanging your job over your head. Do something wrong, and you’re out. They use any little reason to get rid of people.The people who moved down from NY with the big salaries are so “cut throat” towards the Charlotte employees because they’re so scared to be replaced by cheaper salaries. PENSION is one of the worst departments. The morale is TERRIBLE, and the working environment is very threatening. There are a few good managers, but the others have a power trip and are responsible for many of the bad choices and repercussions.