Rubbish - Technical Consultant Tap CXM Employee Review

1.0
8 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Hard to think of any

Cons

Pay is really bad. Management love gossip and spreading misinformation. COO is non-existent. Middle-management serves little purpose with half of those only there based on tenure and not merit. Socials are lackluster. CEO is incredibly sensitive and passive-aggressive. He is indirectly confrontational. What I mean by all this is he is someone who takes anything and everything personally.

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Tap CXM Response
8mo
Thanks for your feedback. We’ve openly discussed Glassdoor reviews in our company meetings and invited all team members - new and long-tenured - to raise any concerns directly. We’ve heard from many that this isn’t the experience most people are having at Tap CXM. While we know we’re not perfect and always have room to grow, we’re proud of our culture of transparency and respect. We welcome open dialogue and always prefer direct, constructive feedback over anonymous reviews, as it helps us take real action.

Explore other reviews about Tap CXM

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

One of the best things about working at TAP CXM is the genuinely supportive team environment, colleagues are approachable, collaborative, and always willing to help, which makes a big difference in day-to-day work. The culture feels positive and inclusive, where people are treated with respect and there’s a strong sense of teamwork. There’s also a clear focus on career growth, with opportunities to learn, take on new challenges, and develop professionally. Management is encouraging when it comes to trying new things and building skills, which makes it easier to grow within the company. Overall, it’s a motivating workplace that values its people and creates good opportunities for both personal and professional development.

Cons

As the company continues to grow, some processes are still being streamlined. Career progression is there, though it may take time and depend on project opportunities. That said, these are fairly typical for a growing organisation, and the supportive environment helps balance things out.

5.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I've been at Tap for a couple of years now and really like it. They are growing quickly, and experience has taught me that working in a growing company is much more pleasant. And the growth is still possible for many years to come as it is still relatively small and has a lot of talented people. I joined from a much bigger company and have really valued the freedom and autonomy I get at Tap. I feel I am listened to and respected and people want to work together to do the best for Tap and their clients. Generally client reviews are always positive of the work we do, and we retain a lot of them as they like working with us. There are lots of lovely people. When you go into the office its pretty chilled and people are happy to have a laugh. As it grows it is harder to know who everyone is as so many new people are joining, but there are still solid social groups that keep things feeling personal.

Cons

Growing quickly can mean sometimes mean that people are a bit stretched as hiring takes longer than winning new work

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