DO NOT WORK AT TEND HEALTH - Customer Support Specialist Tend Health Employee Review

The team - CET & the clinicians in Central clinic + you get a car park. - Diverse cultures

× They utilise bullying tactics to scare you into achieving better stats or for you to resign x Staff turnover is through the roof, I went through 4-5 managers in the less than 24months. Colleagues of mine have resigned consecutively since the start of 2025 x Patients abuse you daily here and management will tell you to 'gather yourself' and go back on phones/ reception x Pay is incorrect most cycles then you have to wait another 2 weeks to have it fixed x Overworked and underpaid, from the admin staff to the nurses and GPs x Force you to work in areas you are not comfortable with so they can watch you, even if its going to the bathroom x Have other staff/colleagues keep tabs on where you are and who you are with in the clinic x Have 'work meetings' labelled as casual catch ups x NO accountability what so ever x Run big campaigns for mens health, womens health and mental health week but cant even look after their own staff the way they portray it online. Just another corporate run GP, as long as they can exploit you to make $$$ (time, knowledge, work load) they will keep you on. Disagreeing or standing your ground will have you resigning or on a performance plan.

At the time there was an online team of nurses and it was amazing, they were doing practice nursing differently and the online team was incredible - this is now no longer

Toxic upper management, cost cutting which resulted in a very effective and efficient team being made redundant.