Pros
I liked working as a phone Surveyor/Evaluator at Tetra Tech. I used to be timid on the phone but after a few months in the Tetra Tech call center that's not the case. I really liked the initial study we worked on when I first started. It was a large commercial study, where we called businesses. It was fun trying to reach the decision makers, and as the study went on we started calling "multiples" where one respondent did multiple evaluations. We used an Excel spreadsheet and everything. When that study ended, we worked residential studies that were less rigorous.
Cons
A downside was the ups and downs of good days' bad days. It was nice having a good day and a lot of completes. But having a bad day where I felt like I was never getting through to the right person was rough, at first. As I got more experienced I didn't care as much. The other con is when I started I was assigned to a sophisticated commercial study, where I had to call businesses, reach decision makers, etc. But when that study ended I had some residential studies, which weren't as exciting. It wasn't a commission-based job, so the ups and downs weren't that big of a deal.