Flexible culture with overwhelming tasks at times - Teller/Lobby Leader Texans Credit Union Employee Review

-CEO and VP make a constant effort to stay engaged and familiar with ALL staff -Company culture is highly emphasized on with multiple events planned each year for staff if not, monthly. -Work life balance is recognized -Changes continuously being made to benefit employees and members

-Company experiencing “growing pains” specifically when it comes to systems (needs major clean up), onboarding/offboarding and resource documentation -Training sessions throughout the year seem to be drawn out and could be condensed into one day vs. 2-3 days -Communication between departments on changes that affect one another needs improvement

Pay is decent and complimentary healthcare

Working in the Member Connect department as a Member Service Representative has been one of the most disappointing experiences I’ve had with any employer. During onboarding, they create the illusion of a warm, supportive culture by offering Texans gear, gifts, and complimentary breakfast. However, that initial excitement quickly fades. Leadership, communication, and their outdated systems make day-to-day work extremely challenging. Their core platform for accessing member accounts is severely outdated, and the internal resource system, EpiCenter, is cluttered with disorganized, outdated information and old PDF files. Navigating it is a constant struggle. Training lasted about three weeks and felt unnecessarily cumbersome. We were handed stacks of documents to keep at our desks because the system was unreliable, and we were moved from floor to floor carrying thousands of pages, laptops, binders, and personal items. The final training location—a freezing conference room with a malfunctioning heater—made the experience even worse. Once we transitioned from training to production, everything unraveled. The culture I was promised during my interview simply did not exist. Instead of a supportive, professional environment, I encountered constant gossip, negativity, and unprofessional behavior—even from leadership. I joined with genuine optimism, believing I was stepping into an uplifting environment where employees could grow and succeed. Unfortunately, that was far from the reality. I left a great, fully remote role with a positive culture for what I thought would be a better opportunity, but it ultimately proved to be a complete misrepresentation. The issue isn’t me. It’s the culture—disorganized, unprofessional, and nothing like what was promised.