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Textbook Brokers

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Could be a wonderful place to work if leadership were competent - Sales Associate Textbook Brokers Employee Review

2.0
12 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Sometimes flexible schedule for students.

Cons

Management is terrible. During busy times, chairs are taken away so employees must stand for up to 9 hours straight at times. However this does not apply to the managers who sit in chairs. Dress code is vague, and also broken my management who dismiss any complaints. Throughout the semester full time employees are only given half-hour lunch breaks, however management gets full hour breaks. During busy times all lunch breaks are taken away and workers have to sneak bites of food in between helping costumers. Clear favoritism displayed, and there's little to no training for new staff members. Managers have employees fetch their lunches and pick up their personal groceries on the job. Senior management only cares about looking good to corporate, often opting to cut costs at the detriment of the workers. Little to no employee benefits. Owner rarely is seen at the store(s). The work/life balance is skewed. Workers are scheduled around classes which can be beneficial, but what happens is those workers are expected to work whenever class isn't in session, giving little time outside of work to complete tasks. Employees often have to use sick days to study or complete assignments.

Explore other reviews about Textbook Brokers

5.0
21 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Discounts Coworkers Opportunity Close to campus Good place to make friends

Cons

Pay could be better Hours occasionally inflexible

2.0
1 July 2025
Recommend
CEO approval
Business outlook

Pros

Learning new things, building a team, gaining customer service experience, building relationships with college staff/students and being challenged. Plenty opportunity to learn new things.

Cons

Was harassed by a student and told the company, and that student was forced off of campus into a mental health facility the next week. Staff well-being was on the line and no one did anything because person was a student. Some upper management has gotten away with not knowing very basic aspects of the jobs, and cannot even support their managers. Constantly changing information and direction. Constantly admitting "oh I don't how to do so and so" and asking for help with answering their own emails and fixing issues for them. No one should be stuck with training their superior. Company harassed me to rush back to work when sick and hadn't gotten any rest yet, and I was contacted on every single day off because there was no one else with my level of knowledge to help team. Was bothered around the clock, even while eating lunch. Asked for training and support on new processes, asked for help when morale in my store dwindled after added responsibility. Extra work and efforts are not acknowledged or compensated. Yet people in higher positions get away with poor customer service and not having sufficient knowledge to perform. Leaving this job was a blessing. This workplace is awful for mental health. One week gone and nervous system is already recovering from the constant stress. Responsibilities, directions, information, processes, and expectations were always changing. I was left out of key meetings and information yet was still held accountable for them. There are no women at the top in this organization. There is no real HR, hence no one to actually talk to about concerns.

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