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The Cheesecake Factory

Engaged employer

Not worth the headache - Cashier The Cheesecake Factory Employee Review

2.0
19 Apr 2018
Recommend
CEO approval
Business outlook

Pros

Lots of benefits with other store discounts and employee outings

Cons

Irresponsible workers, bad service, poorly trained managers, no respect for how many hours you want work

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The Cheesecake Factory Response
8y
Thanks for taking the time to leave us this review. We're disappointed to hear about your experience while working with us, especially the tough time you had getting the hours you wanted. We aim to be very flexible and extremely consistent with our staff member and their hours, and our managers also help in allowing the staff to get the most out of their schedule and experience working with us. If you would like to tell us more, feel free to contact staff relations at 818-871-3000. Thank you.

Explore other reviews about The Cheesecake Factory

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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