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The Cheesecake Factory

Engaged employer

Be better - Bakery The Cheesecake Factory Employee Review

1.0
10 May 2020
Recommend
CEO approval
Business outlook

Pros

PTO is definitely a pro

Cons

Where to begin.... the company boasts about their mobility within the company and how great of a company they are to work for but this isn’t reflected in the actual work environment. Managers come and go, but some will not treat you with respect simply because “they’re in a bad mood”, that’s no excuse and makes the work environment very hard to work in. Opportunities for mobility are available but are offered based on relationships to management that don’t necessarily reflect work ethic. Schedules are merely suggestions (you will likely work wayyy more than you’re scheduled) and some management can disregard your life outside of work (although some will work with you). The amount of shifts i’ve worked that were over 6 hours without breaks are ridiculous, and no management will not accommodate for you - they often leave you and your coworkers to fend for yourselves. Expect zero opportunities for breaks if you’re busy - as often nobody is able to cover you (if one section of the restaurant is busy it’s likely that everyone is). Wish that things were better managed as it can be a fun work environment and a lot of the staff gets along well. Generally speaking - the values they stand for are not reflected in the workplace. My experience is not merely of a disgruntled employee, as there’s a constant cycling of employees every few months that acknowledge these conditions are not worth staying for.

Explore other reviews about The Cheesecake Factory

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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