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The Cheesecake Factory

Engaged employer

Been here 8 years. Management is insanely awesome and they hire the most family oriented staff I've ever been with. - Server The Cheesecake Factory Employee Review

5.0
1 Jan 2014
Recommend
CEO approval
Business outlook

Pros

Great Food. Great setup. Great location (schaumburg). They really train their servers well and the management always is friendly and helpful. I have had a few other jobs while working this one and it's almost hard to grasp how different it is in the way other staffs treat you.

Cons

As of 2014 we no longer add gratuity to bills. thats one of the few and only flaws of The Cheesecake Factory. They're very guest driven and I honestly have no complaints outside the few customers who make this job hard to bare.. but any guest services job will cause this.

Explore other reviews about The Cheesecake Factory

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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