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The Cheesecake Factory

Engaged employer

Sometimes Great, Sometimes Not - Server The Cheesecake Factory Employee Review

3.0
9 June 2015
Recommend
CEO approval
Business outlook

Pros

Most of the time you can make great money. The other servers, hosts, and bakers are great people to work with.

Cons

Clientele and social dynamics of the restaurant. If you say the wrong thing, and a manager doesn't like what you said, then they will use their power over your financial stability to control you by cutting your shifts or by placing you in a lot of unprofitable stations. Be prepared for a lot of social anxiety on top of the already difficult clientele. This particular restaurant is in a rough area. Be prepared to have to deal with a lot of unclassy people who lack knowledge of restaurant etiquette. After a while, the environment does start to get to you emotionally, physically, and mentally.

Explore other reviews about The Cheesecake Factory

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great training, great benefits fun coworkers

Cons

Long hours, parking not the best

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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