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The Cheesecake Factory

Engaged employer

Good money, but... - Server The Cheesecake Factory Employee Review

4.0
28 July 2023
Recommend
CEO approval
Business outlook

Pros

You can make a lot of money working here. However, this is subject to change based on how successfully/unsuccessfully management is with hiring. Many cases of hiring unqualified people who rarely make it past training (and staff members are required to train and are given no choice). Overstaffing has been an issue as of late and will likely continue (2023). The work environment can be fun, and flexibility is a plus. Just make sure you set your availability WHEN YOU GET HIRED. Trying to change it once you have been working there is met with push-back.

Cons

Management gets pressured to overstaff servers due to the low hourly rate. In general, the more servers working a shift, the less money you will make. This becomes a problem considering tenured staff (5+ years) is treated very similarly to newer hires (under a year). On the contrary, they are incentivized to save on labor costs for all hourly employees (cooks, dishwashers, hosts, etc.). One can imagine how this can lead to chaotic, frustrating, and inconsistent up and down swings from day to day, week to week, or month to month.

Explore other reviews about The Cheesecake Factory

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Good co-worker. They are fun and cheerful.

Cons

One of the manager doesn’t seem like she want to work. Every time I asked for help she will get annoyed.

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