Great work environment - Customer Service Representative The General Employee Review

5.0
26 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Friendly staff, remote work available, ability to advance

Cons

Rotating weekend work, most customers are frustrated when they call, extremely busy.

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The General Response
1y
Thank you for your feedback! We’re happy to hear you enjoyed your peers and the ability to advance during your time with The General. We understand that workloads and call volumes can fluctuate at times. We’re proud of the support our Customer Service teams provide to our callers; they’re trained to assist with a variety questions and offer solutions. Additionally, our management team is always there to support our team when issues arise. Javier Sotelo – Senior Director of Talent

Explore other reviews about The General

5.0
15 Jan 2026
Recommend
CEO approval
Business outlook

Pros

pay, time off, work life balance

Cons

hostile environment at times. very high school

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The General Response
4mo
Thank you for your feedback. I’m glad to hear you enjoyed the benefits offered here at Sentry, including our PTO program and hybrid work model. Regarding overall work environment, we encourage each associate to have open conversations about their concerns with their manager or Human Resources representative. Javier Sotelo – Senior Director of Talent
3.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

The pay and benefits are not bad.

Cons

The buy out by sentry has turned a lot around. Management needs a review.

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