Well formed treatment plans, poorly organized administration. - Anonymous employee The Institute for Behavior Change (PA) Employee Review

From my experience, my supervisors always went above and beyond to make sure I was heard and got the help I needed.

You only get paid for face-to-face time. Your hours are never guaranteed. Might be a good job for a college student or someone just graduating college.

All supervisors genuinely cared and offered support. The clients and families I worked with made the work meaningful.

Administration is highly unresponsive. Voicemails and emails often go unanswered, even when related to payroll or urgent client concerns. Payroll is unreliable — deductions are made without proper explanation, and access to paystubs is delayed or withheld. If you disagree with or express concerns to administration, you are often met with defensiveness or silence. It becomes clear that speaking up will affect how you're treated moving forward. The culture is retaliatory — once you advocate for yourself or push back on issues, support starts to disappear. Administration never takes accountability for mistakes or miscommunication and never issues apologies, even when they mishandle sensitive matters or affect your pay. Emotional labor and strong client relationships are undervalued. Field staff are often left out of decisions that directly impact the clients they work with daily.