Pros
the 20% discount is good, and the colleagues you work with are lovely
Cons
A constant chain of regional managers screaming at area managers who scream at managers who then scream at staff about meeting unrealistic expectations. You are expected to hand a loyalty card out to 1/3 customers and sell the garbage (till tellers) at the till to 1/2 customers. Obviously this isn’t realistic and staff are constantly bullied for not reaching these targets. I cannot even begin to count the amount of times in which I have been left crying because of this and was still expected to run the shop myself during so. Tears streaming down my face from mistreatment and I was still left to serve every customer, answer customer questions, help customers find things, put out stock etc all at the same time. Management do not care. The stress that is put on staff to give away loyalty cards forces colleagues into ‘cheating’ in ways such as scanning cards and binning them. When they are caught doing these things they are simply fired for being fraudulent even though they are forced to do so due to the pressure put on them to preform. Management have never questioned why people actually do these things. Rotas are changed without notice, you take a picture of one rota and are punished when you don’t know they’ve put you in for an extra shift and not told you. You are expected to drop everything around you for work. Staff rooms are tiny and crammed with hundreds of extra stock. There’s no space to even eat your lunch. Incredibly low morale due to no incentives, just long hours and minimum wage. Under 21’s get less than £6 p/h.
