Great Team, Strong Benefits, but Salary Could Be Better - Senior Customer Service Representative II Thermo Fisher Scientific Employee Review

Great company with advancement potential.

I wish there were more remote opportunities.

If you're stuck in the Greenville area for some unfortunate reason, it's a job.

This place is functionally a mafia. The same rotating cast of "old head" people that have been at the site for decades watches each other's backs, and overworks everyone else. God help you if you're actually capable or smart, because they will overload you as much as possible, while ensuring that they, and their pals, do as little as possible. They really have no concept of capacity management at all. There is no math, metrics, or even mild logic that goes in to how they define R&R or distribute work. No one really knows how to do anything at all. Things that sound simple, like shipping a sample for instance.. Well, clear your afternoon. It doesn't help that all of their systems are completely antiquated. I should also note that you won't get any support on anything really, from training to execution. No one wants to be here, and it's so obvious. The place looks and feels like a prison because it is. It doesn't even pay that well compared to other pharma companies! That barbed wire isn't there to keep people out, it's to keep them in.