Lack of Accountability and Flawed Management - Anonymous employee Thoropass Employee Review

2.0
2 Aug 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Relatively transparent communication, especially for a startup, even if a lot of times it proves to be inaccurate or untrue, they at least tried - A lot of really great people work here - Made some life long friends - Great benefits and comp - Decent tech stack

Cons

- Strange promotion policy. For example, a senior leader who seemingly never hit a major goal, announced missing goals essentially every quarter was promoted three or four times in under a year. Another example, great employees get laid off and their managers who are not good at their jobs get promoted immediately after. - Irrational return to office policy. Apparently the founders decided to get an office, when relatively few of us wanted one. When they saw that very few people were using the office, they mandated that those of us in NYC had to come in. The office is loud, hot and terrible for communication and networking. It's particularly bad when we were hired as remote employees and suddenly have to come to an office. - Two very questionable C-suite hires who made some very questionable decisions that negatively impacted a very large amount of employees. - Consistent habit of saying one thing and then doing another. Example, proclaiming, "we don't foresee any layoffs" and then laying people off less than a month later. - Disingenuous and hollow approach to diversity.

Explore other reviews about Thoropass

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work and grow a career

Cons

Lots of untapped potential and challenges

5.0
17 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Thoropass is one of the rare companies where the culture you’re told about actually shows up in day to day work. The people here are genuinely exceptional. Thoughtful, sharp, collaborative, and deeply invested in doing the right thing for customers and for each other. The audit team is outstanding. They are highly competent, practical, and truly care about delivering quality work, not just checking boxes. Leadership deserves real credit. Priorities are clear and consistent. Customers come first, and just as importantly, leadership backs up employees when they do the right thing. There are no weird mind games, politics, or fear based management tactics. You are treated like a professional and trusted to do your job. I have always felt respected here. Feedback is direct, expectations are clear, and support is real when challenges come up. It is meaningful work with people who care, and leadership that operates with integrity. If you value strong teammates, ethical leadership, and a company that actually stands behind its values, Thoropass is a great place to be.

Cons

The audit and service side is exceptional, but the product team is resource constrained with competing priorities, which can make it hard for the product to stay competitive.

See reviews by: Helpful|Rating|Date|All