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      ThoughtSpot

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      We're not family at ThoughtSpot..so keep your resume current - Customer Success Manager ThoughtSpot Employee Review

      4.0
      4 June 2022
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Get a job here to learn and earn. * Great pay and benefits * Colleagues are motivated * Company appears to be growing * Great place to learn

      Cons

      I've seen plenty of people get laid off or terminated without a second thought. After the most recent layoff, the CEO said something to effect that "We're not family" so don't expect any loyalty. The culture is definitely changing towards a hired mercenary type of environment. My most recent manager had little interest in supporting his people. He never congratulated any of his direct reports on a work anniversary, personal achievement, or even a birthday.

      avatar
      ThoughtSpot Response
      4y
      Thank you for raising these concerns. Supporting our people to do the best work of their lives, help our customers realize value, and make a meaningful dent in the universe is our first and top priority. The best way to do this is to operate as a business and do what's right for the entire team, even if those decisions are hard to make. That in no way means we cannot celebrate fellow Spotters or share in each other's life moments. We appreciate you sharing your feedback as we strive to do better.

      Explore other reviews about ThoughtSpot

      5.0
      24 Apr 2026
      Finance director
      Recommend
      CEO approval
      Business outlook

      Pros

      Company going through hyper growth. Ability to change with market conditions. Company is building a culture based on values, commitment to success and it's employees. -Free lunch in office!!

      Cons

      As with any startup, there is a lot to do!! However, we have challenging and exciting opportunities to help customer solve their problems

      avatar
      ThoughtSpot Response
      1mo
      Hearing this from someone in Finance, where the work is demanding and the margin for error is small, genuinely means a lot. The fact that you're experiencing the culture as values-driven and not just values-stated is exactly what we're working hard to build. The pace is real and so is the opportunity, and we're glad that combination is landing as energizing rather than exhausting. Thanks for taking the time to share this.
      2.0
      17 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - good team members and peers in mid-senior management - flexible time off (sort of) - amazing product - great tools for building with AI

      Cons

      - burnout culture: "intensity" is a core value that plays out as burning people out, We've lost some good people over this. - when execs ask for feedback, and people are honest, they gaslight the folks giving feedback to minimize and dismiss the issues raised. - the week between Christmas and New Year's used to be company wide time off. Now it has to be approved by management. There were clearly some executives who wanted this to happen because they couldn't stand giving the whole team time off at once. See burnout comment above. - impulsive and reactive CEO. Fire drills every week that derail current projects. Downstream, we get harpooned by our direct C-level for not meeting deadlines. Other items have to be deprioritized in order to accommodate his urgent requests; there's no way around this.

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