Great Company - Customer Support Ticombo Employee Review

Empresa internacional con un modelo de negocio escalable y operación real. • Oportunidades de aprendizaje acelerado, especialmente en etapas de expansión. • Equipo con personas altamente comprometidas que sacan adelante proyectos complejos con pocos recursos. • Exposición a mercados internacionales y trabajo multicultural.

Falta de coherencia entre los valores que se comunican y algunas decisiones internas, especialmente en contextos críticos. • Gestión humana reactiva más que preventiva; el bienestar del equipo no siempre es prioritario en momentos clave. • Comunicación interna inconsistente en situaciones sensibles, lo que genera desgaste emocional y pérdida de confianza. • La gestión de reputación interna y externa podría alinearse mejor con principios éticos y de cuidado hacia las personas.

Pros of Ticombo (from an ex-employee's perspective): - Global Reach: The platform connects buyers and sellers worldwide, offering access to tickets for major events, including hard-to-find ones. - Flexible Resale Options:Sellers can list their tickets at competitive prices, giving buyers access to potential deals. - **Remote Work Environment:** The company offers remote positions, allowing for flexibility and work-life balance. - Multicultural Team:Collaborating with colleagues from different countries provides a diverse and dynamic work experience. - Opportunities for Initiative: Employees have the chance to propose new ideas and contribute to process improvements. - Customer-Centric Focus: Despite challenges, there is a clear effort to resolve customer issues and improve service quality.

Cons of Ticombo (from an ex-employee's perspective): - Lack of Customer Protection:Buyers face risks with little guarantee of ticket authenticity or refunds in case of issues. - Limited Support for Employees: Internal communication and support systems can be disorganized, leading to inefficiencies. - Reputation Management Issues:Frequent negative reviews on platforms like Trustpilot reflect inconsistent customer experiences. - High Dispute Volume: Employees deal with a large number of disputes and chargebacks, creating a stressful work environment. - Limited Growth Opportunities:Career advancement and professional development paths are unclear or limited. - Reactive Rather Than Proactive:The company tends to address issues after they arise, rather than implementing preventive strategies. -Lack of support when it is most needed.