VERY MISLEADING DURING INTERVIEWS! - Customer Service Representative Tidal Management Employee Review

1.0
26 June 2023
Recommend
CEO approval
Business outlook

Pros

Commission is not bad for those with experience.

Cons

Over the phone interview I was told the schedule was mon-fri 11-7. BUT once I quit my salary job and accepted this position, I was informed that we actually don’t “clock out” until about 9 pm.. NOT 7 pm.. AND working Saturdays is required. Door to door and full commission (no base pay). It might be worth your time if they trained you properly but they just don’t. Lots of huge egos in this building that don’t like being surpassed. Not exactly the “team” environment they claim to have.

avatar
Tidal Management Response
2y
We are sorry to hear that you had a negative experience and apologize for any misleading information provided during the interview process. We understand the importance of clear communication and accurate scheduling, and we apologize for any inconvenience caused by the discrepancy in the schedule you were initially given and the actual working hours. We apologize for any inconvenience or disruption this may have caused. We take your comments about the lack of proper training seriously. Training and development are crucial for success in any role, and we regret any shortcomings in this area. We will review our training processes and make necessary improvements to ensure all employees receive the necessary support and guidance to excel in their positions. Regarding the team environment, we are sorry to hear that you have experienced a lack of teamwork and encountered individuals with large egos. We strive to foster a collaborative and supportive environment where all employees can thrive. Your feedback will be addressed with the appropriate individuals to ensure a more positive and inclusive work atmosphere. Thank you for bringing these concerns to our attention. Your feedback is invaluable in helping us improve our processes and create a better work experience for our employees.

Explore other reviews about Tidal Management

5.0
7 May 2025
Recommend
CEO approval
Business outlook

Pros

The culture here is upbeat and lively and you will make a lot of friends here. Access to mentorship and 1 on 1 time is amazing. Lots of opportunities to practice communication skills such as direct sales, public speaking, team building, and presentation.

Cons

This is a career, not a job. The hours are insane. The pay is decent except for a few top performers.

avatar
Tidal Management Response
1y
Thank you for your thoughtful review! We’re so glad to hear you’re enjoying the upbeat culture, mentorship opportunities, and skills development. It’s true that the role demands a lot, but the growth and opportunities it provides make it worthwhile. We appreciate your hard work and dedication—keep up the great work!
1.0
4 Sept 2024
Recommend
CEO approval
Business outlook

Pros

I’ve met some of the most passionate and supportive people there and I grew a lot as a person

Cons

Where do I even begin? Nobody that works there showed up thinking it was going to be door to door. In all honesty, everybody there either really has nothing better to do or they have such low self esteem to the point that they think it really doesn’t get any better than this and they have no other option. Everybody is tricked by the opportunity for growth they lure people in with. I won’t lie being there will help you grow as a person and will give you a lot of experience, but what they promise to you in the interview and all throughout your time there is “getting the chance to open up your own office”. That is all a lie. It’s all based off on favorites. The man who helped Pat build his business from the ground up got zero recognition and never even got his own office. The harsh reality is that you will find yourself working 12 hours a day, six days a week, in an environment where you’re brainwashed to never take a day off or else everyone else will look down on you. Not to mention the poor management that makes decisions off emotions and belittle their staff. Management tries to make up for it by saying they’ll be giving out “bonuses” and “full owners strokes” but in reality it’s all a made up number. Nothing really makes sense if you think about it. Don’t work here if you’re looking for a job with a good work/life balance. Or at all.

3
avatar
Tidal Management Response
1y
Thank you for your honest feedback. We’re glad to hear that you found personal growth and supportive colleagues during your time with us. However, we're deeply sorry that your experience didn’t align with the expectations set during the interview process. We want to clarify that our typical work hours average between 40-45 hours per week. We strive to maintain a healthy work-life balance for all employees while fostering growth and development. We take your concerns seriously, especially regarding transparency around growth opportunities. Our goal is to create a supportive environment where all employees feel valued and recognized. We appreciate your input and will review your feedback internally to address the issues you’ve mentioned. We wish you the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All