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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Lack of Direction - Operations Manager Toast Inc Employee Review

      1.0
      31 Mar 2026
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The company allows for remote work for certain roles.

      Cons

      -Micromanagement (non-subject matter experts telling subject experts how to do things) -Lack of adherence to company values -Culture 'talk' but not in practice -Roles under-leveled and underpaid compared against fair market values and similar companies in the same industry (from what I have personally seen) -Outsourcing roles to India to save money (even during the best quarter in years) -Lack of support or team environment -Operates as a small business when it is not a small business any longer -Highly siloed with little cross-department communication -No clear understanding of the business as a whole due to siloed structure (the term 'matrixed' is thrown around a lot)

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      5.0
      10 June 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      8 June 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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