Fast paced, customer (restaurant) focused - Operations Toast Inc Employee Review

5.0
14 May 2019
Recommend
CEO approval
Business outlook

Pros

Fast-paced quickly growing company means there's never a dull moment! Lots of exciting work to be done, challenges to tackle and problems to solve. Toast truly lives by it's " no ego" value. Founders and upper management are approachable, available and willing to get their hands dirty. There's very limited hierarchy here, which is refreshing! Many people come from hospitality industry backgrounds and are very passionate about improving the restaurant industry.

Cons

Scaling quickly and can, at times, feel chaotic. Many tasks come at you at once and it can be difficult to prioritize. Because Toast moves quickly, sometimes new programs and processes are not rolled out/executed as well as you'd expect for a company of this size. Not a good place for someone who wants a 9-5 M-F work week. Most departments have flexibility surrounding hours and working from home, but in return, you need to be ok with your work/life balance tilting more towards the work side.

Explore other reviews about Toast Inc

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

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Toast Inc Response
1d
We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
4.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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