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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Do not recommend - Territory Manager Toast Inc Employee Review

      2.0
      25 Aug 2021
      Territory manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great product, which is revolutionary for the industry.

      Cons

      Unrealistic, discouraging training program that critiques every little thing you do, which doesn’t stop after completing the training. Extremely micromanaged, down to every detail of the sales process which is discouraging for a sales rep at any level of experience. Management is inexperienced and seems to be promoted based off of only sales numbers vs skill and people management. Was difficult to navigate through company politics and unfair advantages given to more tenured reps. The territories were not valid in terms of opportunity nor were fair and comparable to other reps in surrounding areas. The territory seemed to seal the fate of your success, if you did not have an evenly mixed territory of urban and rural parts you were set up for failure. I would not recommend this company to anyone I know or care about.

      avatar
      Toast Inc Response
      4y
      Although I am saddened that this was your experience, I am grateful for your feedback. Our company values are at the heart of everything we do, so to hear that you did not see them reflected in your day-to-day life is disappointing. At Toast, we pride ourselves on giving employees the resources and tools they need to meet their career goals, which includes a robust and thorough managerial training program. We have found that this program not only helps rising managers meet their goals, but also teaches them how to best support and motivate all members of their teams. I would be interested in hearing more about your time at Toast. Please don't hesitate to reach out to me directly on LinkedIn if you would like to discuss further. - Joe Starzec, VP of Sales

      Explore other reviews about Toast Inc

      5.0
      28 May 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      2w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      8 June 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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