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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Great pay is the saving grace - Designer Toast Inc Employee Review

      2.0
      1 Feb 2023
      Designer
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation is very competitive for designers. Triad style way of working in R&D gives design influence in product decisions. Lots of challenging problems to solve. Great benefits.

      Cons

      It feels very lonely here. Everyone takes the work and themselves very seriously and don't spend much time getting to know each other as people. As a designer, there isn't really a design culture to speak of because teams work in silos and don't talk to each other. Morale has been low because of reorgs, priority changes and lack of clarity from junior and senior leadership. I hear engineers say they aren't happy but won't leave because the pay is good. That really shouldn't be what your teammates are saying to you as the only reason for staying.

      avatar
      Toast Inc Response
      3y
      Thank you for taking the time to share your feedback! It's never easy to read tough feedback but it's always appreciated to hear a direct and constructive perspective. I love your focus on building efficient teams that can deliver great work to customers and wanting to do more there. I also love your focus on building the right design culture where we break silos, connect the dots, and drive end to end experiences while having fun together (something that's close to my heart). I am happy to share more internally about the work we're doing and continue to do to grow together as a team. Feel free to ping me directly to chat, I'd love to make time to go through this a bit in depth and get your thoughts on the path forward! - Jehad Affoneh, Chief Design Officer

      Explore other reviews about Toast Inc

      5.0
      10 June 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      8 June 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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