The culture on the sales side is awful. Most of the District Managers and RVPs were mediocre reps at one point and got promoted not because of performance but because the AE role is a revolving door and most people don't stay long enough to go anywhere. To be fair, the DM role is a revolving door too (I had 4 different managers at my time in the company) and every time you get a new one, they always want to "shake things up" and change everything on you. I lived in a different city than my DM at the time, and in 10 months he literally came out 2 times to visit me. Between that and the fact that my numbers were far better than his when he was a rep and it was very hard for me to take him seriously. Promotions are mostly given via favoritism (just look at all the Golf Now chumps leading things) and how well you can chug the endless amount of kool-aid that flows in this company. The sales culture does not promote free thought or experimentation and you are required to do everything their way, even though whatever way they are doing it now will not be the same in 2-4 months. You are taught to go out and sell software to restaurants that help them focus on their business and be more efficient, but the irony is that internally Toast is a huge mess. Toast claims to be "Data Driven", but anyone that looks at the data they are making decisions with is riddled with garbage and inaccuracies. DMs spend much of their time copy and pasting information from Salesforce or other systems into Google Sheets so their puppet masters didn't have to look for it themselves. Frankly, if RVPs actually do anything at this company other than pat each other on the back and delegate things downstream, it would be news to me. Even the DMs will ask you to run their meetings sometime so that you can get "get management experience" but in reality it's them passing off their work onto you because they are so exhausted from all of the copy & pasting they do all day. Additionally, the Customer Support that Toast has is absolutely, 100% GARBAGE. They have several hundred people in Nicaragua who don't know anything about the product and is an absolutely painful experience for everyone involved. Just ask around to any customer using Toast and they will happily tell you how bad it is. The biggest problem here is that as a sales rep, you are the one those angry customers call after they spend 3+ hours with support and get absolutely nowhere. You can reach out to your boss for help, but most of the DMs intentionally remain ignorant of the product so that they don't put themselves in the trap of helping anyone (GOD FORBID). You will spend so much of your time wondering just what the heck these customer support people do all day since it does not appear that they do their jobs.
