Don't work here if you value your mental health - Guest Relations Toronto Zoo Employee Review

1.0
15 Mar 2021
Recommend
CEO approval
Business outlook

Pros

part of reciprocal exchange program (get access to other tourist places for free)

Cons

Way too stressful, coworkers are mean and judgemental, management demands a lot but keeps position understaffed

Explore other reviews about Toronto Zoo

3.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Fun place to work, decent union.

Cons

It genuinely costs money to work here. They talk a big game about EDI, with zero actual initiative. Employees are being asked to pay 30$ for background checks by HR, even after years of service, despite the policy previously having simply been filling out a form. Not only this, they slash your hours constantly, so you pay to get no hours. HR is super unprofessional. Discriminatory hiring practices, requiring a driver's license where it is not a core duty, violating OHRC subsections 23(2) and 11(1). Management is unclear about expectations and sets contradictory goals.

5.0
7 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free entry at the zoo

Cons

The pay was not as high as it should have been

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