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Touchstone Communities

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Heavy on "duties as assigned" and not so much the actual job description - Medical Records Manager Touchstone Communities Employee Review

2.0
12 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Amazing residents and some great co-workers

Cons

Poor training, management changes often and expectations with them. The work load is too much and there is no work/life balance. Managers with a nursing license are expected to be on call throughout the week, work the floor more than your actual job and be on call on weekends, but the schedule is inconsistent and you basically are doing the scheduler's job while still getting called out in meetings for your job duties. Medical records is actually records, transportation scheduling/managing, working the floor, ordering supplies, running reports for nursing and chasing down nurses who missed meds/treatments each shift, correcting everything nursing doesn't care to manage.

Explore other reviews about Touchstone Communities

5.0
7 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Touchstone is a great company they care about their residents and their staffing. They show their appreciation with bonuses and acknowledgment. Great benefits. HR is awesome goes above and beyond

Cons

Need corporate to have a staff meeting just with the Aids. So are voices can be heard.

1.0
19 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Easy hire, but once I was there, I realized why. The residents are sweet.

Cons

Bad management and a high turnover rate, I was there less than a week and the person before me didn't last long eighter. The CNAs look down on everyone else. The culture is toxic and they tear you down instead of mentoring you. They need the staff but do everything to run them away. Not worth the pay.

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