Phenomenal Place to Work - Customer Success Manager Trakstar Employee Review

5.0
16 Feb 2022
Recommend
CEO approval
Business outlook

Pros

- 100% remote - great culture via slack, we have so many channels and there are no expectations on if you want to be involved or not, but it's so fun to be involved - working with kind, compassionate human beings - everyone is VERY supportive. there is that saying "no stupid questions," but it's usually disingenuous. everyone jumps in to help and answer questions and is just plain helpful - we celebrate wins across the board - we celebrate each other - we acknowledge mistakes, areas to improve, and strive to do and be better. and most importantly no one is chastised or made to feel inferior because of it - there is a clear vision for the company and we are frequently updated with that progress and major milestones met - unlimited, open PTO. they ask you to be conscious of your work projects and other team members who might be out during that same time, but I've never been denied. I also have total flexibility with being able to run to an appointment or just take a break.

Cons

The base pay is lower than average for the US, and while there is a bonus structure in place quarterly, you won't get all of it each time, the parameters are just too high. I do firmly believe that after a year the compensation will slowly catch up and continue to grow.

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Trakstar Response
4y
Thank you for sharing your perspective about Trakstar's culture! We concur that our employees make this an exceptional place to work. And, we're happy that our efforts to more clearly communicate our vision, progress, missteps, and milestones are striking a chord with you. Thanks for being a valued member of our team; it takes every one of us to achieve our goals while lending support to each other in this crazy, but beautiful, world!

Explore other reviews about Trakstar

5.0
18 May 2023
Recommend
CEO approval
Business outlook

Pros

Great culture, benefits, and company to work with.

Cons

No cons. Experience has been wonderful.

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Trakstar Response
3y
We are delighted to hear your experience has been a positive one and appreciate you taking the time to provide your feedback!
3.0
11 Nov 2025
Recommend
CEO approval
Business outlook

Pros

- Opportunities to learn and develop new skills - Some collaborative and talented team members - Flexible or manageable work arrangements (if applicable) - Potential for growth if organizational priorities shift

Cons

- Workplace culture can feel unsupportive or inconsistent - Leadership style lacks transparency and open communication - Limited guidance and support for employees to succeed - Total compensation is significantly below market for similar roles with comparable expectations and responsibilities

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