Pros
Work from home and flexibility on hours
Cons
It's disappointing to read how the other reviews are viewed as fraudulent. When will management realize those thoughts of previous employees are how the majority of us feel. Allow employees to speak their minds without repercussions. Someone posted about the 22 point questions needed to ask the guest are ridiculous and that is correct, they are. Agents are open to take calls from about 100 hotels on a daily basis. There is no open door policy here although you will be told there is. I just have to keep my mouth shut and listen to the feedback and complaints from agents here a lot less time than me. Nobody wants to hear their issues, or our older agents. There is no room for growth here. If you don't do your job their way with your mouth shut they will find someone else who will and won't think twice about how much you have given them. They couldn't care if you have been here 5 years or 1 month. Beware it is all a big connected family at the top. You would think that would be a nice feature but it is far from the truth. You will never be looked at fairly no matter how good you do. There is no praise ever here. Don't expect it. But they will be sure to let you know when you don't dot an I.