Pros
Whilst working from home there is not one single pro that I can give to Trip.com. Working in the office - free juice.
Cons
Rota? Forget about it! You will get it week to week! Support or an escalation request? None. Its a game of pass the parcel when it comes to getting a TL to take an escalation, and the support team created for WFH, one of thee worst I have ever come across. If you need help or a reminder on a procedure, expect miscommunication time and time again as they do not care to read the request properly. They are rude, unhelpful and jobsworths who only got the roles because their face fits. Feedback on company procedures? Trip.com prides itself on integrity, trust and listening to their workers.. This is an outright lie. Trip.com is great at making itself sound and look good, but actions speak louder than words. Senior management do not care for your feedback nor want it, it goes in the same hole as a customers feedback would.. 'the bin'. As long as the stats and KPI's are good, that is all they care about! Expect to be working 07:30-16:00 one day and the next 14:00-23:00 as they do not care for you having much of a life. To add to that, expect constant notifications and reminders from all the group chats/apps they insist you download and join. You will be micromanaged in the most crass way, to an inch of your life, by people you do not know, on a separate continent. Be prepared to be ready to start your shift and inform of your readiness to work 15 minutes before your shift begins. If the customer needs some extra assistance and you need some more time after the end of your call, you will be rushed and told to be as fast as possible. The customer does not matter in this case, only numbers. The pressure and stresses working with this company are continuous and Trip.com is an all round toxic place to work and its no secret (TL's are constantly communicating with staff about how much they dislike the job), its a good thing the building has a revolving door!