Great potential wasted - Customer Advisor Trip.com Group Employee Review

2.0
10 July 2021
Recommend
CEO approval
Business outlook

Pros

The training period is motivating and well delivered The office is ideally located in the city center Customer oriented in Hotel service ( drastically less in Flight service)

Cons

Chinese style management Little to no consideration for the staff from the higher management Middle management (UK) can only hear the staff's ideas and complaint, but has no authority to act on it Empty promises, even blatant lies, in order to try to keep the staff members. Most positive reviews seem to be from the management.

Explore other reviews about Trip.com Group

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
15 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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