Zero respect and concern for the welfare of employees - Customer Service Agent Trip.com Group Employee Review

1.0
3 Nov 2022
Recommend
CEO approval
Business outlook

Pros

The office is nice and modern and the trainers are nice. You will work with people from lots of different countries

Cons

As soon as your training ends, the respect ends. You'll meet managers who are petty, malicious and disrespectful. Schedules are changed without consent and with zero concern about how that affects people's plans. False accusations are thrown around and then you are denied holidays that you have the right to take in your contract based on these lies. You get called into an office and given warnings for being 7 minutes late or not understanding which of two the various contradictory schedules you were meant to follow. A lot of people that joined recently have been subjected to a bait and switch where they joined in one role and then as soon as they finished training they were told that actually they had been selected to do another much more difficult and stressful job (with no extra pay, of course). Most of the people there look tired and worn out.

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Trip.com Group Response
3y
Thank you for your review. We are sorry to hear that you feel this way about your time at Trip.com. We would like to discuss your concerns in more details and would be grateful if you could contact us on hr_uk@trip.com.

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5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

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Cons

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4.0
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Recommend
CEO approval
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Pros

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Cons

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