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      Trip.com Group

      Engaged employer

      Trip.com Group reviews

      Process and management - Customer Advisor Trip.com Group Employee Review

      3.0
      28 Mar 2023
      Customer advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      So-so salary Incentive Early payout, sometimes 2-3 days before 15/30 especially if the payday is on Weekend or Monday

      Cons

      Process Unable to dispute DSAT and QC scores Incentives are given out every quarterly Very low night diff Mandatory OT No permanent shuttle service Knowledge based system is not user friendly and efficient to use. Needs a lot more improvement

      Explore other reviews about Trip.com Group

      5.0
      6 Apr 2026
      Market manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      15 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      regular wfh is good, and the food is quite deliclious around company.

      Cons

      lack of clear promotion paths, fast-paced environment.

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