Satisfaction. - Complaints Handler Trip.com Group Employee Review

5.0
21 Mar 2024
Recommend
CEO approval
Business outlook

Pros

There is so many reason, but the environment makes a difference. Despite the fact we need to provided to our customer the best customer service, We always get support from our leaders an colleague how to .Lets not forget the monthly quiz, plus the fruit day among other things that I have never seen in any other company ,I guess this smalls details makes a huge difference.

Cons

The shifts rotation can be difficult some times, but I also understand for some people can be really helpful,

Explore other reviews about Trip.com Group

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
15 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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